Once you sign up, we will provide you with two US addresses, one in Delaware and one in New Jersey, with a unique Suite number.  

Shop as you normally would on websites in the United States, when you are ready to checkout enter your US NYBOX address as your shipping address along with the phone number we've provided. We recommend saving your NYBOX address to your online accounts for faster checkout. 

Most online retailers follow the same format for addresses. You should fill them out as outlined below. 

Your New Jersey Address: 

Address Line 1 (Street address): 601 Penhorn Ave 
Address Line 2 (Apt #): Suite 12345* 
City: Secaucus
State: NJ or New Jersey 
Zip Code: 07094
 

Your Delaware (Tax Free) Address**: 

Address Line 1 (Street address): 28 W Ayre Street 
Address Line 2 (Apt #): Suite 12345* 
City: Wilmington 
State: DE or Delaware 
Zip Code: 19804 
 

Please ensure that all of your shipments include your complete NYBox address, including your Name and Suite number. Any packages shipped to us with an incomplete or inaccurate Name and suite number will cause delays. 

*The Suite number will be unique for you. You can find your Suite number in your account. 
**If you have mail or packages sent to your Delaware address, please keep in mind it will take an additional 1 – 2 business days for your items to be entered into your NYBox account, since packages need to be transferred from Delaware to New Jersey location. 

Yes, you can start shopping from online retailers using your US addresses immediately.  

NYBox Business Hours: 

Customer Service: 

We are committed to delivering quality service, especially when you need support. Our customer service team is available to help with any questions or problems you may have with your shipments either through our Live Chat or via email from Monday to Friday 8:00 EST to 17:00 EST. If you need further assistance, please visit our Contact page or Customer Service page to reach us. 

Warehouse Working Hours: 

Our warehouse team works hard for our members' happiness and for your packages to reach you on time, working from Monday to Friday 8:00 EST to 19:00 EST for receiving, storying, repacking, consolidating, and shipping operations.  

It is our highest priority to keep the confidentiality of our members' data and never share or sell this information to third parties. To see more details on how we collect, handle and process members' data, please check our  Privacy & Terms page. 

Please make sure that your spam filter doesn't block emails from us, you should receive an email confirming your US addresses with your Suite Number within minutes of registering. If you have a spam filter, please make sure it will allow emails from nybox.com into your inbox.

If haven't received an email from us, please contact us. 

We assign our members a street address, not a P.O. Box address. You will have a complete street address with a unique suite number. 

Example: 
John Doe 
601 Penhorn Ave 
Suite 0001 
Secaucus, NJ 07094

You can easily edit or update your personal information from your account settings and also update your receiving address for your shipments. However, if you are shipping your packages to any other country than the one that you are residing, you need to Contact us in order to update your country.

We have two types of membership plans:  

Standard Membership is the most popular plan among our members and includes most services and shipping rate discounts.   

You become a Standard member when you sign up, which has no membership fee. This membership is ideal for Regular Shoppers who only receives a few packages.   

Premium Membership is ideal for Frequent Shoppers who shop often and recieve more packages.  

You can upgrade to Premium membership for $15 a month (paying the first 3 months in order to upgrade to Premium Membership) or for $150 a year so you save $30. With Premium membership you will have full access to services such as scanning and emailing your letters, free re-packing and package consolidation, and you will get more discounts on shipping rates.   

Find more details on our Pricing page. 

You can upgrade your membership to Premium in your account Settings, My Membership section and following the steps to upgrade your membership. Please note your Premium Membership will automatically renew monthly or annually, until you select ‘do not renew’ on your Membership page.  

For more details on Memberships Services, please check our Pricing page. 

Yes! 

We value your business and we'd be sorry to see you go. However, if you don’t want to use NYBOX anymore for whatever reason, you can easily close your account by sending an email to support@nybox.com from your registered email. 

YES!  We open every package when they arrive at our facility. Our package receiving team carefully reviews your purchases to ensure they were not broken during shipping and are legal to export from the USA.   

If there is an invoice or packing list, we compare the contents of the package to the purchases shown to ensure you received the correct items. If the invoice shows the price you paid, we will also enter these values for you. 

You can store your packages up to 30 days Free. Additional storage fees start after 30 days, charging daily for every pound (lb) $0.20 for Premium members and $0.50 for Standard members. You can store your packages maximum 65 days before packages are automatically trashed. 

Yes! We offer our members Re-packing service so they can reduce excessive packaging and save on shipping fees. 

Our Re-packing service is Free for Premium Members and $5 fee per package for Standard Members. 

If your package is delivered to your New Jersey address, it may take up to 8 hrs to be updated in your account. If your package is delivered to your Delaware address, it may take up to 48 hrs to be updated in your account. 

Yes, we can return your damaged item(s) back to seller. You need to arrange return process with the seller and inform us with the return instructions. 

You can estimate your shipping costs by using our Shipping Rate Calculator before purchasing an item. 

See shipping rates in our Pricing page. 

*Please note that shipping costs are estimates. Final prices depend on the dimensional weight of your package rather than the actual weight. The billable weight of a shipment is based on whichever is higher - Actual Weight or Dimensional Weight. Dimensional weight is calculated as L x W x H / 139. 

Yes! There are more ways to save on Shipping Rates with NYBox! 

Saving with Re-packing: 

Usually stores ship your items in boxes that are too large or not properly prepared for international shipping.  

With our Re-packing service we ensure all your merchandises are properly packaged for international shipping. Our Re-packing service is FREE for all our Premium Members and $5 fee per package for our Standard Members.  

Saving with Consolidation: 

Instead of shipping your items separately, you can ship them together by using our Consolidation services. 

With our Consolidation service you can combine your items into a single package, saving up to 80% on Shipping Rates. Our Consolidation service is FREE for all our Premium Members and $5 fee per package for our Standard Members.   

To learn more, check our Consolidation & Repack page. 

We use DHL, FedEx, UPS, Aramex and the United States Postal Service (USPS) for international shipments. 

See carrier options for your country in our Pricing page.

Pick-up hours by carriers: 

DHL - Monday to Friday at 5:30 pm 
FedEx - Monday to Friday at 5:30 pm 
UPS - Monday to Friday at 5:30 pm 
USPS - Monday to Friday at 5:30 pm 
Aramex - only Fridays at 5:30 pm 

DHL - 2 to 5 business days 
FedEx - 3 to 5 business days 
UPS - 3 to 5 business days 
Aramex - 4 to 7 business days 
USPS - 10 to 20 business days 

We've got you Covered! If your package is lost, stolen, or damaged during the transportation, insurance coverage up to $100 is Free. If the value of the package is higher, you can purchase additional insurance.

Shipping insurance can be purchased for $2.99 per $100 of insured merchandise value.  

Yes! Once your package has been shipped out from our facility, you can track your shipment from your NYBox account or from carrier’s website using the provided tracking number. 

No, our shipping rates include door-to-door delivery service but does not include destination country’s customs duty and/or taxes. Almost every shipment that crosses an international border is subject to the assessment of duties and taxes. Each country determines the assessment of duties and taxes differently. You can contact your local customs office for more information. 

International carriers base their shipping rates on the greater of actual weight and dimensional weight (also known as volumetric weight). 

Actual weight is the weight of the package when put on a scale.  

Dimensional (Volumetric) weight is based on the size and weight of the package. Large items that have a low actual weight, like pillows, shoes, toys and etc. will result in a higher dimensional weight.  

Dimensional Weight (chargeable pounds) is calculated = Length x Width x Height (inches) / 139 

We accept Visa, MasterCard, and American Express credit cards as well as PayPal payments, Western Union and wire transfers (availability of payment options depends on your country). Please note that payments via Western Union or wire transfers may have additional fees.

All NYBox pricing is in US Dollars (USD).

A printable invoice for your shipment is available when you log in to your account. Go to 'Settings' click on 'Billing & Invoices' and select your invoice to view or print.

There are a few possible reasons why your credit card might have been declined. We recommend contacting your credit card provider for further information.

If you do not have a credit card, we also accepts PayPal, wire transfers and money orders.

If you are sending a wire transfer or Western Union payment to NYBox, please contact us to obtain payment instructions.

Important:
There is a $15 fee to receive each wire transfer.
There is a $10 fee to receive each Western Union payment.

If you have received an order that you would like to return, you will need to email us and arrange to send the items back to our facility in New Jersey. When we receive the item(s), our operations team will prepare and return the items back to the seller for you. There is a $15 return processing fee that will be applied for each returned order. 

However, please make sure to contact the seller beforehand to notify them that you will be retuning the item(s) since many stores require you to return within 30 days of the order date.

Yes.  All you need to do is, add your NYBox address to your eBay shipping addresses as follows:

1. Go to My eBay
2. Go to My Account
3. Go to My addresses
4. Click on 'View all shipping addresses'
5. Then add your NYBox US address. Make sure to include your Suite Number, Street Name, Number, etc.

Now you are able to receive your goods!

Yes. All you need to do is, add your NYBox address to your Amazon Shipping addresses as follows:

1. Go to Amazon.com
2. Sign in
3. Go to My Account
4. Go to Settings > Add a New Address
5. Then add your NYBox U.S. address. Make sure to include your Suite Number, Street Name, Number, etc.
Remember to select your NYBox address as the "Shipping Address" for your order and to enter your usual billing address as the "Billing Address" during the last step of the process.

Just fill in the Buy For Me order request form to tell us:

•    ITEM DESCRIPTION - you can copy and paste this from the store's description.
•    ITEM WEBSITE URL - the seller's website may also call it an item reference number, catalogue number or SKU - Stock Keeping Unit.
•    QUANTITY - the number of items you want us to order for you.
•    SPECIAL INSTRUCTIONS - color, size, selections etc. if you need to tell us any special instructions, or if you have a promotion code for this, let us know here.

Once you submit your Buy For Me order request, our purchasing team will update your request with final purchasing amount. At this time you can request us to purchase or cancel your request.

Yes! Use our Buy For Me service to purchase from U.S. retailers when the seller can't or won't accept credit or debit cards issued by banks outside their country.

Yes, there is currently a fee of 15% of the goods value for Standard members and 10% of the goods value for Premium members.

The Buy For Me service is able to pay for goods on your behalf only when the seller can't or won't accept credit or debit cards issued by banks outside their country.  This service cannot be used to purchase virtual goods (e.g., downloadable material and digital subscriptions).

There is no minimum or maximum order size limit.

We will try to use discount codes that you provided while requesting your Buy For Me order, but we are not responsible if seller declines it, or fails to apply discount codes.

We restrict the export of certain items from the United States based on various Federal Government Regulations and/or the NYBox Policy. This list includes prohibited items and categories, but not all-inclusive. If you have any questions, please contact our customer service department for further assistance.

Prohibited Items

- Animal, Reptile, Horticultural & Agricultural Items
- Alcohol & Tobacco
- Currency, Gems, Precious Metals & Stones
- Drugs
- Explosive, Toxic and Dangerous Products
- Firearms, Weaponry & Military/Tactical Equipment
- Gambling Materials & Items
- Hazardous Materials (matches, chemicals, explosives)
- Lithium Batteries (Ion & Metal)
- Perishable Items, Including Fresh Food
- Pornographic Materials

Prohibited End Users & Entities

NYBox reserves the right to deny the use of its service to any person or entity for any reason. NYBox will not provide services to people and/or entities identified on: 
1. The U.S. Department of Commerce Denied Persons List, Entity List of proliferation concern, or Unverified List. 
2. The U.S. State Department Debarred Parties List; or 
3. List of Specially Designated Nationals and Blocked Persons maintained by the U.S. Department of the Treasury's Office of Foreign Assets Control.

NYBox also will not provide services to any person or entity that is directly or indirectly involved in the financing, commission, or support of terrorist activities or in the development or production of nuclear, chemical, biological weapons or in missile technology programs as specified in the U.S. Export Administration Regulations (15 C.F.R. part 744).

Prohibited Countries NYBox will not ship items to:

Cuba, Iran, Myanmar, North Korea, Sudan and Syria

Products Requiring Export License

NYBox will not directly or indirectly participate in any way in any transaction involving any commodity, software, or technology exported or to be exported from the United States that is subject to the International Trade in Arms Regulations (ITAR) or that would require an export license under the Export Administration Regulations (EAR). 

Dangerous Goods items require special handling, additional packaging, and labeling to be transported internationally. Items considered to be dangerous goods include flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish and perfume). 

Yes, NYBox can ship Dangerous Goods to certain countries.

We ship Class 9 Dangerous Goods, including perfume, nail polish, hairspray, spray-on sunscreen, and spray-on tan. We may also be able to ship lithium-ion batteries, depending on your country.

Please contact us with the following information to determine if we can ship your product.

- Link to the item on the website from which you are purchasing
- Safety Data Sheet (SDS or MSDS) which can be obtained from the manufacturer or merchant
- Shipping address where you would like to send these item(s)

Yes, we can ship perfume to certain countries. There is a handling fee of $28 per box.

Yes. Lithium batteries may be subject to additional regulations, and we may not be able to ship to certain countries. Lithium metal and lithium-ion batteries may be subject to a Dangerous Goods handling fee of $45 per box.

For assistance determining if NYBox can export lithium batteries and electronic devices containing these batteries to your country, please contact us.