FAQ

You shop from U.S. online stores using your NYBox U.S. address. Your purchases are delivered to our U.S. warehouse, where you can store, consolidate, repack, and ship them internationally.

Use your NYBox address as the delivery address when checking out on U.S. websites. Always include your unique suite number so your package can be identified correctly.

Yes. After signing up and verifying your email, you can start using your NYBox address immediately.

NYBox provides two U.S. shipping addresses to give members flexibility based on their needs:

• New Jersey address – Ideal for faster processing and shipping, with quicker inbound handling and outbound dispatch due to higher operational capacity.

• Delaware address – Preferred for sales tax–free shopping, as Delaware is a no–sales-tax state. Processing from this location may take slightly longer compared to New Jersey.

Members can choose the address that best fits their speed vs. tax-saving preference. Sales tax applicability may still depend on the seller’s policies and applicable laws

No. NYBox provides real street addresses with unique suite numbers.

You usually place orders yourself. If needed, NYBox offers a Personal Shopper service to assist with purchasing.

The Personal Shopper service helps you purchase items when you cannot complete the purchase yourself. You submit a purchase request, review pricing, and approve before we place the orde

Yes. You can use the Personal Shopper service in this case.

Yes, as long as shipments comply with NYBox policies and applicable regulations.

No. NYBox does not sell products. Purchases are transactions between you and the seller.

NYBox operates during standard U.S. business hours, Monday through Friday.

Please check your spam or junk folder. If you still do not see it, contact customer support.

Yes. NYBox protects your personal data in accordance with applicable privacy laws and does not sell customer information.