How to Shop from USA
with NYBOX
Sign up
Get your NYBox USA Address
Once you sign up, you will get New Jersey and Delaware street addresses with unique suite number.
Shop Online
Shop from US retailers and use your New Jersey or Delaware address to receive your purchases into your NYBox account.
Manage
your packages
Once your items received in your NYBox account, you can Consolidate, Re-pack and/or Ship your packages to your country.
Receive your packages in Your Country
Multiple carrier options with different services and prices to choose
FAQ'S
Most common questions
FAQ'S
How do I use my NYBox U.S. address?
Use your NYBox address as the delivery address when checking out on U.S. websites. Always include your unique suite number so your package can be identified correctly.
Is it free to create a NYBox account?
Yes. Creating a NYBox account is free. You only pay for shipping and any optional services you choose.
Can NYBox receive multiple packages for me?
Yes. NYBox can receive multiple packages for you and store them until you decide how and when to ship.
How do I ship my packages internationally with NYBox?
Once your packages arrive at NYBox, log in to your account, select the package(s), choose a shipping carrier, confirm customs details, and submit your shipment request.
How can I track my shipment?
A tracking number is provided once the shipment is processed and can be viewed in your NYBox account.
How long does international shipping take?
International shipping times vary based on the destination and selected carrier. Express shipments are typically delivered within 2–5 business days, while other services may take longer. Delivery times are estimates and not guaranteed.
What happens if my payment fails?
Your shipment will be placed on hold until payment is completed. You can update your payment method and try again at any time.
Can I shop from any U.S. online store?
You can shop from almost any U.S. online retailer and ship your orders to your NYBox U.S. address. Some merchants may have internal restrictions or payment rules that NYBox cannot control.
Does NYBox control merchant shipping speed?
No. Domestic delivery speed depends entirely on the merchant and their carrier.
What is the Personal Shopper service?
The Personal Shopper service allows you to request help purchasing an item when you are unable to complete a purchase directly from a U.S. retailer. Our team reviews your request, checks availability, and prepares pricing for your approval before any purchase is made.
Can I edit or cancel a purchase request?
Yes. You may edit or cancel your request before pricing is provided. After pricing is available, you can confirm or cancel the request.
How long does it take to receive pricing?
Pricing is usually provided within 1 business day, depending on availability and retailer response.