You shop from U.S. online stores using your NYBox U.S. address. Your purchases are delivered to our U.S. warehouse, where you can store, consolidate, repack, and ship them internationally.

Use your NYBox address as the delivery address when checking out on U.S. websites. Always include your unique suite number so your package can be identified correctly.

Yes. After signing up and verifying your email, you can start using your NYBox address immediately.

NYBox provides two U.S. shipping addresses to give members flexibility based on their needs:

• New Jersey address – Ideal for faster processing and shipping, with quicker inbound handling and outbound dispatch due to higher operational capacity.

• Delaware address – Preferred for sales tax–free shopping, as Delaware is a no–sales-tax state. Processing from this location may take slightly longer compared to New Jersey.

Members can choose the address that best fits their speed vs. tax-saving preference. Sales tax applicability may still depend on the seller’s policies and applicable laws

No. NYBox provides real street addresses with unique suite numbers.

You usually place orders yourself. If needed, NYBox offers a Personal Shopper service to assist with purchasing.

The Personal Shopper service helps you purchase items when you cannot complete the purchase yourself. You submit a purchase request, review pricing, and approve before we place the orde

Yes. You can use the Personal Shopper service in this case.

Yes, as long as shipments comply with NYBox policies and applicable regulations.

No. NYBox does not sell products. Purchases are transactions between you and the seller.

NYBox operates during standard U.S. business hours, Monday through Friday.

Please check your spam or junk folder. If you still do not see it, contact customer support.

Yes. NYBox protects your personal data in accordance with applicable privacy laws and does not sell customer information.

You can create a NYBox account by signing up on nybox.com. Enter your email address, create a password, complete the required information, and verify your email to activate your account.

Yes. Creating a NYBox account is free. You only pay for shipping and any optional services you choose.

You must provide a valid email address, full name, phone number, and residential address. Additional information may be required for shipping or compliance purposes.

Yes. You can update your personal and contact information anytime from your account dashboard.

Click “Forgot Password” on the login page. A reset link will be sent to your email.

No. Each user is allowed one NYBox account only.

No. Your account is personal, and you are responsible for all activity.

You receive email notifications, and push notifications if you use the NYBox mobile app and enable alerts.

You can manage your membership from your account dashboard at any time.

Yes. You can close your NYBox account in one of the following ways:

• Contact NYBox Customer Service to request account closure.

• If you are using the NYBox mobile app, you can delete your account directly from the app.

Please note that all pending shipments, balances, or unresolved issues must be completed before the account can be fully closed.

Yes. NYBox uses industry-standard security measures to protect your data.

NYBox receives packages delivered to your assigned U.S. address. Once a package arrives at our facility, it is checked in, recorded, and linked to your account using your unique suite number.

You will receive an email notification, and if you use the NYBox mobile app, a push notification when your package is received.

NYBox offers free storage for up to 30 days from the date your package is received at our facility.

NYBox provides free storage for up to 30 days from the date your package is received at our facility.

After the free storage period ends:

• Storage fees may apply, based on your membership type and package weight.

• Packages can be stored for a maximum total of 65 days from the receipt date.

If no shipping or disposition instructions are received by the end of the 65-day maximum storage period, the package may be considered abandoned and handled in accordance with NYBox policies and applicable law.

Yes. NYBox offers package consolidation, allowing multiple packages to be combined into a single shipment to help reduce shipping costs.

NYBox may open and inspect packages for security, compliance, or shipping purposes, in accordance with applicable laws and regulations.

If visible damage is detected before acceptance, NYBox may refuse delivery and notify you.
If the package is accepted and damage is discovered afterward, NYBox will inform you so you can contact the seller and file a claim.

Yes. You may store packages at NYBox and ship them whenever you are ready, subject to storage limits and fees.

If no shipping instructions are provided within the maximum storage period, packages may be considered abandoned and handled according to NYBox policies and applicable law.

Once your packages arrive at NYBox, log in to your account, select the package(s), choose a shipping carrier, confirm customs details, and submit your shipment request.

NYBox works with major international carriers including DHL, FedEx, UPS, USPS, and Aramex. Carrier availability depends on destination and package type.

Yes. You can select your preferred carrier (DHL, FedEx, UPS, USPS, or Aramex).
Service levels are applied automatically based on the carrier and destination.

Shipping costs are based on the greater of actual weight or dimensional (volumetric) weight, destination, and selected carrier.

All shipments are insured up to $100, based on the carrier’s standard liability coverage and applicable international conventions.

Yes. If your shipment value exceeds $100, you may purchase additional insurance during shipment creation while selecting your carrier.

Dimensional weight reflects the space a package occupies and is calculated using package dimensions.

A tracking number is provided once the shipment is processed and can be viewed in your NYBox account.

International shipping times vary based on the destination and selected carrier.
Express shipments are typically delivered within 2–5 business days, while other services may take longer.
Delivery times are estimates and not guaranteed.

Delays may occur due to customs, weather, or carrier operations. NYBox assists with tracking but is not responsible for delays.

International carriers base their shipping rates on the greater of actual weight and dimensional weight (also known as volumetric weight). 

Actual weight is the weight of the package when put on a scale.  

Dimensional (Volumetric) weight is based on the size and weight of the package. Large items that have a low actual weight, like pillows, shoes, toys and etc. will result in a higher dimensional weight.  

Dimensional Weight (chargeable pounds) is calculated = Length x Width x Height (inches) / 139 

Yes. Customs duties, taxes, and any local fees are the responsibility of the recipient and are determined by the destination country’s customs authorities.

The recipient is responsible for customs clearance. The carrier or customs broker may contact you for additional documents or payment.

Yes. NYBox prepares standard shipping documents and may file export information when required. However, final customs clearance decisions are made by local authorities.

You must declare the true and accurate value of your items. Under-declaring value may cause delays, fines, or penalties.

If customs holds your shipment, the carrier or customs authority may request additional documents, payment, or clarification. This may cause delays beyond NYBox’s control.

If visible damage is detected before acceptance, NYBox may refuse delivery and notify you.
If damage is discovered after receipt, contact Customer Support immediately so we can assist with a claim.

If your shipment appears lost, contact NYBox Customer Support. We will open an investigation with the carrier and guide you through the claim process if applicable.

To file a claim, contact Customer Support within the required timeframe and provide photos, invoices, and shipment details. Claims are subject to carrier and insurance terms.

Claims must be submitted within 14 days of delivery. Claims submitted after this period may not be accepted.

Coverage applies to loss or damage during international transit, subject to carrier liability limits and insurance terms.

Yes. If your package is still at the NYBox facility, we can arrange a return to the seller upon your request. Return shipping costs apply.

Once a shipment has been sent internationally, returns depend on the carrier and customs authorities. Additional charges may apply.

If a shipment is refused or undeliverable, it may be returned, held, or disposed of according to carrier and customs rules. Additional fees may apply.

Address changes after shipping are not guaranteed and depend on the carrier. Additional charges may apply.

If customs refuses a shipment, it may be returned to origin, held, or destroyed. Any resulting costs are the customer’s responsibility.

NYBox accepts credit and debit cards, including Visa, Mastercard, and American Express.
Payments are securely processed via PayPal and Braintree.

All NYBox pricing is in US Dollars (USD).You are charged only after you confirm your shipment.
No payment is taken before you review and approve the final shipping cost.

Yes. A printable invoice is available in your NYBox account.
Go to Settings → Billing & Invoices to view, download, or print it.

Refunds depend on the service status.
Once a shipment is processed or shipped, charges are non-refundable.

Your shipment will be placed on hold until payment is completed.
You can update your payment method and try again at any time.

No. Customs duties, taxes, and local fees are not included and must be paid by the recipient.

Yes. You can securely save your payment method in your NYBox account for faster checkout on future shipments.
NYBox does not store card details directly; payments are handled by PayPal and Braintree.

NYBox does not charge sales tax or VAT on international shipping services.
However, customs duties, VAT, or local taxes may be charged by your destination country.

No. NYBox shows all applicable charges upfront before you confirm shipment.
You will always see the final price before payment.

Yes. NYBox uses industry-standard security and works with PCI-compliant providers such as PayPal and Braintree.

No. Invoices are not required by NYBox. You must declare the purchase value accurately. Destination country customs may request proof of purchase.

If damage is visible before acceptance, NYBox may refuse delivery. If discovered after receipt, you will be notified to contact the merchant.

No. Domestic delivery speed depends entirely on the merchant and their carrier.

Some merchants do not ship to forwarding addresses. In such cases, you may use the Personal Shopper service.

The Personal Shopper service allows you to request help purchasing an item when you are unable to complete a purchase directly from a U.S. retailer.
Our team reviews your request, checks availability, and prepares pricing for your approval before any purchase is made.

Log in to your NYBox account and create a new purchase request by entering the item details, website link, quantity, and any special instructions such as size or color.

An agent will review the item and calculate the total cost.
Once pricing is ready, you can confirm or cancel the request from your account.

Yes. You may edit or cancel your request before pricing is provided.
After pricing is available, you can confirm or cancel the request.

Yes. Fees depend on your membership plan.
Premium members receive reduced or included service fees.

You can submit purchase requests for most U.S. online retailers. Availability may vary depending on the store’s policies, item restrictions, or shipping limitations.

Pricing is usually provided within 1 business day, depending on availability and retailer response.

If you decide not to proceed, you can simply cancel the purchase request. There is no obligation to confirm.

No. Each item must be submitted separately to ensure accurate pricing.

You can track all requests in the Purchase Requests section of your account dashboard.

NYBox restricts certain items in accordance with U.S. federal regulations, international shipping rules, and NYBox safety policies. This list is not exhaustive and restrictions may vary by destination.

Commonly prohibited items include:

• Animals, reptiles, plants, seeds, and agricultural products

• Alcohol and tobacco

• Currency, cash, precious metals, and gemstones

• Illegal drugs and controlled substances

• Explosive, toxic, flammable, or dangerous products

• Firearms, weapons, ammunition, and military/tactical equipment

• Gambling-related items

• Hazardous materials and chemicals

• Perishable items (fresh or frozen food)

• Pornographic or obscene materials

NYBox does not provide services to individuals or entities listed on U.S. government restricted or sanctions lists, including (but not limited to) OFAC, BIS (Denied Persons/Entity/Unverified), and U.S. State Department restricted lists.

Due to U.S. sanctions/export rules, NYBox does not ship to: Cuba, Iran, Myanmar, North Korea, Sudan, and Syria.

Items subject to ITAR or items that require an export license under EAR may not be shipped. If a license is required, NYBox will decline the shipment.

Dangerous Goods require special handling, packaging, labeling, and documentation. Examples include flammable or pressurized products such as perfume, nail polish, hairspray, spray paint, lighters, and other aerosols.

Yes, in limited cases. NYBox can ship certain Class 9 Dangerous Goods to select countries, subject to carrier approval.

To check eligibility, contact NYBox with: item link, SDS/MSDS, and your destination address.

Yes, to certain countries. Perfume may require Dangerous Goods handling. A $35 handling fee per box applies (restrictions may vary by country/carrier).

Yes, with restrictions. Lithium batteries cannot be shipped alone. They must be installed in equipment or shipped with the device. A $35 Dangerous Goods fee per box may apply (country/carrier limits apply).

The item will be placed on hold. You will be notified and may request return to sender, shipment to an alternative U.S. address, or disposal if required by law/policy. If no instructions are received within 14 days, the item may be disposed of.