You shop from U.S. online stores using your NYBox U.S. address. Your purchases are delivered to our U.S. warehouse, where you can store, consolidate, repack, and ship them internationally.

Use your NYBox address as the delivery address when checking out on U.S. websites. Always include your unique suite number so your package can be identified correctly.

Yes. After signing up and verifying your email, you can start using your NYBox address immediately.

NYBox provides two U.S. shipping addresses to give members flexibility based on their needs:

• New Jersey address – Ideal for faster processing and shipping, with quicker inbound handling and outbound dispatch due to higher operational capacity.

• Delaware address – Preferred for sales tax–free shopping, as Delaware is a no–sales-tax state. Processing from this location may take slightly longer compared to New Jersey.

Members can choose the address that best fits their speed vs. tax-saving preference. Sales tax applicability may still depend on the seller’s policies and applicable laws

No. NYBox provides real street addresses with unique suite numbers.

You usually place orders yourself. If needed, NYBox offers a Personal Shopper service to assist with purchasing.

The Personal Shopper service helps you purchase items when you cannot complete the purchase yourself. You submit a purchase request, review pricing, and approve before we place the orde

Yes. You can use the Personal Shopper service in this case.

Yes, as long as shipments comply with NYBox policies and applicable regulations.

No. NYBox does not sell products. Purchases are transactions between you and the seller.

NYBox operates during standard U.S. business hours, Monday through Friday.

Please check your spam or junk folder. If you still do not see it, contact customer support.

Yes. NYBox protects your personal data in accordance with applicable privacy laws and does not sell customer information.

You can create a NYBox account by signing up on nybox.com. Enter your email address, create a password, complete the required information, and verify your email to activate your account.

Yes. Creating a NYBox account is free. You only pay for shipping and any optional services you choose.

You must provide a valid email address, full name, phone number, and residential address. Additional information may be required for shipping or compliance purposes.

Yes. You can update your personal and contact information anytime from your account dashboard.

Click “Forgot Password” on the login page. A reset link will be sent to your email.

No. Each user is allowed one NYBox account only.

No. Your account is personal, and you are responsible for all activity.

You receive email notifications, and push notifications if you use the NYBox mobile app and enable alerts.

You can manage your membership from your account dashboard at any time.

Yes. You can close your NYBox account in one of the following ways:

• Contact NYBox Customer Service to request account closure.

• If you are using the NYBox mobile app, you can delete your account directly from the app.

Please note that all pending shipments, balances, or unresolved issues must be completed before the account can be fully closed.

Yes. NYBox uses industry-standard security measures to protect your data.

YES!  We open every package when they arrive at our facility. Our package receiving team carefully reviews your purchases to ensure they were not broken during shipping and are legal to export from the USA.   

If there is an invoice or packing list, we compare the contents of the package to the purchases shown to ensure you received the correct items. If the invoice shows the price you paid, we will also enter these values for you. 

You can store your packages up to 30 days Free. Additional storage fees start after 30 days, charging daily for every pound (lb) $0.20 for Premium members and $0.50 for Standard members. You can store your packages maximum 65 days before packages are automatically trashed. 

Yes! We offer our members Re-packing service so they can reduce excessive packaging and save on shipping fees. 

Our Re-packing service is Free for Premium Members and $5 fee per package for Standard Members. 

If your package is delivered to your New Jersey address, it may take up to 8 hrs to be updated in your account. If your package is delivered to your Delaware address, it may take up to 48 hrs to be updated in your account. 

Yes, we can return your damaged item(s) back to seller. You need to arrange return process with the seller and inform us with the return instructions. 

You can estimate your shipping costs by using our Shipping Rate Calculator before purchasing an item. 

See shipping rates in our Pricing page. 

*Please note that shipping costs are estimates. Final prices depend on the dimensional weight of your package rather than the actual weight. The billable weight of a shipment is based on whichever is higher - Actual Weight or Dimensional Weight. Dimensional weight is calculated as L x W x H / 139. 

Yes! There are more ways to save on Shipping Rates with NYBox! 

Saving with Re-packing: 

Usually stores ship your items in boxes that are too large or not properly prepared for international shipping.  

With our Re-packing service we ensure all your merchandises are properly packaged for international shipping. Our Re-packing service is FREE for all our Premium Members and $5 fee per package for our Standard Members.  

Saving with Consolidation: 

Instead of shipping your items separately, you can ship them together by using our Consolidation services. 

With our Consolidation service you can combine your items into a single package, saving up to 80% on Shipping Rates. Our Consolidation service is FREE for all our Premium Members and $5 fee per package for our Standard Members.   

To learn more, check our Consolidation & Repack page. 

We use DHL, FedEx, UPS, Aramex and the United States Postal Service (USPS) for international shipments. 

See carrier options for your country in our Pricing page.

Pick-up hours by carriers: 

DHL - Monday to Friday at 5:30 pm 
FedEx - Monday to Friday at 5:30 pm 
UPS - Monday to Friday at 5:30 pm 
USPS - Monday to Friday at 5:30 pm 
Aramex - only Fridays at 5:30 pm 

DHL - 2 to 5 business days 
FedEx - 3 to 5 business days 
UPS - 3 to 5 business days 
Aramex - 4 to 7 business days 
USPS - 10 to 20 business days 

We've got you Covered! If your package is lost, stolen, or damaged during the transportation, insurance coverage up to $100 is Free. If the value of the package is higher, you can purchase additional insurance.

Shipping insurance can be purchased for $2.99 per $100 of insured merchandise value.  

Yes! Once your package has been shipped out from our facility, you can track your shipment from your NYBox account or from carrier’s website using the provided tracking number. 

No, our shipping rates include door-to-door delivery service but does not include destination country’s customs duty and/or taxes. Almost every shipment that crosses an international border is subject to the assessment of duties and taxes. Each country determines the assessment of duties and taxes differently. You can contact your local customs office for more information. 

International carriers base their shipping rates on the greater of actual weight and dimensional weight (also known as volumetric weight). 

Actual weight is the weight of the package when put on a scale.  

Dimensional (Volumetric) weight is based on the size and weight of the package. Large items that have a low actual weight, like pillows, shoes, toys and etc. will result in a higher dimensional weight.  

Dimensional Weight (chargeable pounds) is calculated = Length x Width x Height (inches) / 139 

We accept Visa, MasterCard, and American Express credit cards as well as PayPal payments, Western Union and wire transfers (availability of payment options depends on your country). Please note that payments via Western Union or wire transfers may have additional fees.

All NYBox pricing is in US Dollars (USD).

A printable invoice for your shipment is available when you log in to your account. Go to 'Settings' click on 'Billing & Invoices' and select your invoice to view or print.

There are a few possible reasons why your credit card might have been declined. We recommend contacting your credit card provider for further information.

If you do not have a credit card, we also accepts PayPal, wire transfers and money orders.

If you are sending a wire transfer or Western Union payment to NYBox, please contact us to obtain payment instructions.

Important:
There is a $15 fee to receive each wire transfer.
There is a $10 fee to receive each Western Union payment.

If you have received an order that you would like to return, you will need to email us and arrange to send the items back to our facility in New Jersey. When we receive the item(s), our operations team will prepare and return the items back to the seller for you. There is a $15 return processing fee that will be applied for each returned order. 

However, please make sure to contact the seller beforehand to notify them that you will be retuning the item(s) since many stores require you to return within 30 days of the order date.

Yes.  All you need to do is, add your NYBox address to your eBay shipping addresses as follows:

1. Go to My eBay
2. Go to My Account
3. Go to My addresses
4. Click on 'View all shipping addresses'
5. Then add your NYBox US address. Make sure to include your Suite Number, Street Name, Number, etc.

Now you are able to receive your goods!

Yes. All you need to do is, add your NYBox address to your Amazon Shipping addresses as follows:

1. Go to Amazon.com
2. Sign in
3. Go to My Account
4. Go to Settings > Add a New Address
5. Then add your NYBox U.S. address. Make sure to include your Suite Number, Street Name, Number, etc.
Remember to select your NYBox address as the "Shipping Address" for your order and to enter your usual billing address as the "Billing Address" during the last step of the process.

The Personal Shopper service allows you to submit a purchase request when you are unable to complete a purchase directly from a U.S. retailer. Our team reviews the item, confirms availability, and provides pricing for your approval.

Log in to your account and create a new purchase request by entering the item details, website link, quantity, and any special instructions such as size or color. Once submitted, our team will review your request and provide pricing.

After submission, one of our agents will review the item and calculate the total cost.
Once pricing is available, you can confirm or cancel the request directly from your account.

Yes. You can edit or cancel your purchase request at any time before pricing is provided.
Once pricing is updated, you will be able to either confirm or cancel the request.

Personal Shopper service fees depend on your membership plan.
Premium members receive reduced or included service fees compared to standard members. Full details are available on the Membership Plans page.

You can submit purchase requests for most U.S. online retailers. Availability may vary depending on the store’s policies, item restrictions, or shipping limitations.

Pricing is typically provided within 1 business day, depending on item availability and retailer response time.

If you decide not to proceed, you can simply cancel the purchase request. There is no obligation to confirm.

Each purchase request should be submitted separately to ensure accurate pricing and processing.

All your requests can be viewed in the Purchase Requests section of your account dashboard, where you can track status updates in real time.

We restrict the export of certain items from the United States based on various Federal Government Regulations and/or the NYBox Policy. This list includes prohibited items and categories, but not all-inclusive. If you have any questions, please contact our customer service department for further assistance.

Prohibited Items

- Animal, Reptile, Horticultural & Agricultural Items
- Alcohol & Tobacco
- Currency, Gems, Precious Metals & Stones
- Drugs
- Explosive, Toxic and Dangerous Products
- Firearms, Weaponry & Military/Tactical Equipment
- Gambling Materials & Items
- Hazardous Materials (matches, chemicals, explosives)
- Lithium Batteries (Ion & Metal)
- Perishable Items, Including Fresh Food
- Pornographic Materials

Prohibited End Users & Entities

NYBox reserves the right to deny the use of its service to any person or entity for any reason. NYBox will not provide services to people and/or entities identified on: 
1. The U.S. Department of Commerce Denied Persons List, Entity List of proliferation concern, or Unverified List. 
2. The U.S. State Department Debarred Parties List; or 
3. List of Specially Designated Nationals and Blocked Persons maintained by the U.S. Department of the Treasury's Office of Foreign Assets Control.

NYBox also will not provide services to any person or entity that is directly or indirectly involved in the financing, commission, or support of terrorist activities or in the development or production of nuclear, chemical, biological weapons or in missile technology programs as specified in the U.S. Export Administration Regulations (15 C.F.R. part 744).

Prohibited Countries NYBox will not ship items to:

Cuba, Iran, Myanmar, North Korea, Sudan and Syria

Products Requiring Export License

NYBox will not directly or indirectly participate in any way in any transaction involving any commodity, software, or technology exported or to be exported from the United States that is subject to the International Trade in Arms Regulations (ITAR) or that would require an export license under the Export Administration Regulations (EAR). 

Dangerous Goods items require special handling, additional packaging, and labeling to be transported internationally. Items considered to be dangerous goods include flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish and perfume). 

Yes, NYBox can ship Dangerous Goods to certain countries.

We ship Class 9 Dangerous Goods, including perfume, nail polish, hairspray, spray-on sunscreen, and spray-on tan. We may also be able to ship lithium-ion batteries, depending on your country.

Please contact us with the following information to determine if we can ship your product.

- Link to the item on the website from which you are purchasing
- Safety Data Sheet (SDS or MSDS) which can be obtained from the manufacturer or merchant
- Shipping address where you would like to send these item(s)

Yes, we can ship perfume to certain countries. There is a handling fee of $28 per box.

Yes. Lithium batteries may be subject to additional regulations, and we may not be able to ship to certain countries. Lithium metal and lithium-ion batteries may be subject to a Dangerous Goods handling fee of $45 per box.

For assistance determining if NYBox can export lithium batteries and electronic devices containing these batteries to your country, please contact us.