Privacy Policy

Last Updated: December 12, 2025

NYBox (“NYBox,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website, mobile applications, and services (collectively, the “Services”).

By accessing or using NYBox, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

A. Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Account login credentials
  • Purchase and transaction details
  • Communications with customer support
  • Identity or verification information when required by law

 

B. Automatically Collected Information

When you use our Services, we may automatically collect:

  • IP address
  • Browser type and settings
  • Device identifiers
  • Operating system and version
  • Approximate geographic location
  • Log files and usage data
  • Cookies and similar technologies

 

C. Mobile Device Data (Fraud & Security)

When you use our Services on a mobile or connected device, certain technical information may be collected automatically for security and fraud prevention purposes. This may include device identifiers, device model, manufacturer, operating system version, IP address, and approximate location.

This data is collected and processed solely in connection with payments handled by our third-party payment processors, including Braintree and PayPal, and is used only for fraud detection, risk management, and transaction security. NYBox does not independently use this data for advertising or marketing purposes.

For more information, please review:

 

D. Data From Contests, Giveaways, and Surveys

From time to time, NYBox may conduct contests, raffles, giveaways, promotions, or surveys. If you choose to participate, we may collect personal information such as your name, email address, shipping address, phone number, and any other information required to administer the activity.

We use this information solely to administer the contest or promotion, communicate with participants, select winners, deliver prizes, and comply with legal or regulatory requirements. Participation is voluntary and does not affect your ability to use NYBox services.

Any additional rules or terms will be provided at the time of participation.

 

2. How We Use Your Information

We use personal information to:

  • Provide, operate, and maintain NYBox services
  • Process transactions and payments
  • Prevent fraud and enhance security
  • Communicate with you regarding your account or services
  • Provide customer support
  • Administer promotions, raffles, or surveys
  • Improve and optimize our Services
  • Comply with legal, regulatory, and contractual obligations

 

3. Legal Bases for Processing (GDPR & Similar Laws)

Where applicable, we process personal data based on one or more of the following legal bases:

  • Performance of a contract (to provide requested services)
  • Compliance with legal obligations (tax, customs, export, sanctions)
  • Legitimate interests (fraud prevention, security, service improvement)
  • Consent, where required (marketing communications, optional cookies)

 

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate our Services, understand usage patterns, and improve functionality. You may control cookie settings through your browser. Disabling cookies may affect certain features.

 

5. Sharing of Personal Information

We may share personal information with:

  • Payment processors and financial institutions
  • Shipping, logistics, and fulfillment partners
  • Fraud prevention and security providers
  • IT, analytics, and customer support vendors
  • Government authorities or regulators when required by law

NYBox does not sell personal information.

 

6. International Data Transfers

Your personal data may be transferred to and processed in countries other than your own, including the United States. Where required, we apply appropriate safeguards to protect personal data in accordance with applicable laws.

 

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements

Retention periods vary based on the type of data and legal obligations.

 

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and absolute security cannot be guaranteed.

 

9. Your Privacy Rights (Global)

Depending on your location, you may have the following rights:

A. GDPR / UK GDPR (EU & UK Residents)

  • Access to your data
  • Correction of inaccurate data
  • Deletion (“right to be forgotten”)
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent
  • Right to lodge a complaint with a supervisory authority

B. CCPA / CPRA (California Residents)

  • Right to know what personal information is collected
  • Right to access and receive a copy of your data
  • Right to request deletion (subject to legal exceptions)
  • Right to opt out of the sale of personal information (we do not sell data)
  • Right to non-discrimination for exercising rights

C. LGPD (Brazil)

  • Confirmation of processing
  • Access, correction, or deletion
  • Anonymization where applicable
  • Portability
  • Information about data sharing
  • Revocation of consent

To exercise any privacy rights, contact us using the details below. We may verify your identity before responding.

 

10. Do Not Track Signals

NYBox does not currently respond to browser “Do Not Track” signals. If standards change, we will update this Privacy Policy accordingly.

 

11. Children’s Privacy

NYBox services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

 

12. Third-Party Links

Our Services may contain links to third-party websites. NYBox is not responsible for the privacy practices or content of those sites.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or website notice. Continued use of NYBox services after updates constitutes acceptance of the revised policy.

 

14 Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact:

NYBox / ViaNY Inc
601 Penhorn Ave, Unit 2
Secaucus, NJ 07094, USA
Phone: +1-212-231-8700
Email: support@nybox.com