Frequently Asked Questions

Questions about Purchases   Expand All
Can you purchase items for me? Yes! Use our BuyForMe service to purchase from U.S. retailers. With our Buy For Me service, we use our company credit card, company check, or PayPal account to pay for your merchandise. We then charge your credit card or you can send us a wire transfer or check/ money order for the purchase.
I would like to get merchandise catalogs and magazines found in the United States but I can't receive them because I live outside the U.S. The retailers on the Internet have prices that are much cheaper than I see in my own country. How can NYBox help me? NYBox offers our members U.S. mailing address. With U.S. address, our members are able to receive any number of merchandise catalogs and magazines. NYBox re-packages and forwards these items to its member's address overseas.
When do the orders that are delivered to my address get updated into my account? Once the order is delivered to our Long Island City location, it may take up to 8 hours, after the packages arrival, for our operations team to prepare and update the details of your order into your account. If you do not see the package in your account within 8 hours, please let us know immediately. If your package does not have your correct Name or Suite number and if you have not notified us within 5 days, we will not be responsible or incur liability for your package.
When I place an order online, how should I write my USA address? Most online retailers follow the same format for addresses. You should fill them out as outlined below.Your New York address:Address Line 1 (Street address): 47-47 36th StreetAddress Line 2 (Apt #): Suite 12345*City: Long Island CityState: NY or New YorkZip Code: 11101Your Delaware (Tax Free) address**:Address Line 1 (Street address): 28 W Ayre StreetAddress Line 2 (Apt #): Suite 12345*City: WilmingtonState: DE or DelawareZip Code: 19804*The Suite number will be unique for you. You can find your Suite number in your account.**If you have mail or packages sent to your Delaware address, please keep in mind it will take an additional 1 – 2 business days for your items to be entered into your NYBox account, as your merchandise must be transferred from Delaware to our Long Island City location.Please ensure that all of your shipments include your complete NYBox address, including your unique Name and unique Suite number. Any packages shipped to us with an incomplete or inaccurate Name and address will cause delays and will be handled by our special handling department. Any packages needing review for incomplete or incorrect addresses will be charged a $5 special handling fee per package.
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