Frequently Asked Questions

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Questions about Purchases   Expand All
Can you purchase items for me? Yes! Use our BuyForMe service to purchase from U.S. retailers. With our Buy For Me service, we use our company credit card, company check, or PayPal account to pay for your merchandise. We then charge your credit card or you can send us a wire transfer or check/ money order for the purchase.
I would like to get merchandise catalogs and magazines found in the United States but I can't receive them because I live outside the U.S. The retailers on the Internet have prices that are much cheaper than I see in my own country. How can NYBox help me? NYBox offers our members U.S. mailing address. With U.S. address, our members are able to receive any number of merchandise catalogs and magazines. NYBox re-packages and forwards these items to its member's address overseas.
When do the orders that are delivered to my address get updated into my account? Once the order is delivered to our New Jersey location, it may take up to 8 hours, after the packages arrival, for our operations team to prepare and update the details of your order into your account. If you do not see the package in your account within 8 hours, please let us know immediately. If your package does not have your correct Name or Suite number and if you have not notified us within 5 days, we will not be responsible or incur liability for your package.
When I place an order online, how should I write my USA address? Most online retailers follow the same format for addresses. You should fill them out as outlined below.Your New Jersey address:Address Line 1 (Street address): 460 Main AveAddress Line 2 (Apt #): Suite 12345*City: WallingtonState: NJ or New JerseyZip Code: 07057Your Delaware (Tax Free) address**:Address Line 1 (Street address): 28 W Ayre StreetAddress Line 2 (Apt #): Suite 12345*City: WilmingtonState: DE or DelawareZip Code: 19804*The Suite number will be unique for you. You can find your Suite number in your account.**If you have mail or packages sent to your Delaware address, please keep in mind it will take an additional 1 – 2 business days for your items to be entered into your NYBox account, as your merchandise must be transferred from Delaware to our New Jersey location.Please ensure that all of your shipments include your complete NYBox address, including your unique Name and unique Suite number. Any packages shipped to us with an incomplete or inaccurate Name and address will cause delays and will be handled by our special handling department. Any packages needing review for incomplete or incorrect addresses will be charged a $5 special handling fee per package.
 
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Almost 9 years ago NYBox story began at our Manhattan office with a small warehouse space.
Our members' tremendous support and graceful loyalty kept us growing and
we opened our Long Island City, NY and Delaware warehouses in the following years.

Now, we are extremely happy to announce that we are moving our Long Island City warehouse to our new 55,000 sqft (5,000 m2) New Jersey facilities.

Don't worry, we will still be accepting your packages at our Long Island City warehouse for a couple more weeks.
Also, our DELAWARE warehouse will keep operating; so no changes with your Delaware suite!


As of November 23, 2016; make sure you either use your existing Delaware Suite or your NEW JERSEY suite when you are shopping.

Meanwhile, our support team will be assisting you about any questions and concerns regarding this transformation.

Your new NJ Suite address will be as follows:
460 Main Ave
Suite <YOUR EXISTING SUITE NUMBER>
Wallington, NJ 07057

We appreciate your understanding for any inconvenience and thank you for your continous support!