Customer Service

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Our Live Customer Support team is online 7 days a week. Click on the Live Help button to submit your question or chat live.

You can also reach our Customer Support agents via;

E-mail: support@nybox.com
Phone +1 212 231 8700
Fax +1 212 685 3518

NYBox offers Customer Support Service in various languages throughout offices around the world. You may get local support in your country. Please check our worldwide contact info for available countries.

Our Customer Support Team constantly updates the FAQ page for the most common questions asked by our members. This may be the quickest way to get answers for your questions.

 

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Almost 9 years ago NYBox story began at our Manhattan office with a small warehouse space.
Our members' tremendous support and graceful loyalty kept us growing and
we opened our Long Island City, NY and Delaware warehouses in the following years.

Now, we are extremely happy to announce that we are moving our Long Island City warehouse to our new 55,000 sqft (5,000 m2) New Jersey facilities.

Don't worry, we will still be accepting your packages at our Long Island City warehouse for a couple more weeks.
Also, our DELAWARE warehouse will keep operating; so no changes with your Delaware suite!


As of November 23, 2016; make sure you either use your existing Delaware Suite or your NEW JERSEY suite when you are shopping.

Meanwhile, our support team will be assisting you about any questions and concerns regarding this transformation.

Your new NJ Suite address will be as follows:
460 Main Ave
Suite <YOUR EXISTING SUITE NUMBER>
Wallington, NJ 07057

We appreciate your understanding for any inconvenience and thank you for your continous support!